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Privacy Policy

​Last updated: 09/01/2026

1. Who We Are

We are Juniper Cottage Co., an e-commerce business based in the United Kingdom.
Email: hello@junipercottageco.co.uk

For data protection purposes, we are the Data Controller under the UK GDPR and Data Protection Act 2018.

2. The Data We Collect

We collect and process the following categories of personal data when you shop with us:

a) Information You Provide When Making a Purchase

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details

  • Payment information (processed securely by our payment providers — we do not store card details)

b) Information You Provide Voluntarily​

  • Customer service enquiries

  • Product reviews or feedback

  • Marketing consent preferences

c) Information Collected Automatically

  • IP address

  • Browser type/device type

  • Website usage data (pages viewed, products browsed)

  • Cookies and tracking technology (see “Cookies” section)

d) Information from Third Parties

  • Payment processors (confirming payments)

  • Delivery partners (delivery status updates)

  • Marketing platforms and analytics tools (if opted in)

3. How We Use Your Personal Data

We use your information to:

  • Process and fulfil your orders

  • Provide order updates and delivery information

  • Respond to enquiries and provide customer support

  • Send service-related communications (order confirmations, receipts, delivery updates)

  • Prevent fraud and protect our website

  • Improve our products, website and customer experience

  • Send marketing communications only if you have opted in

4. Legal Bases for Processing

We rely on the following legal bases:

  • Contract: To process orders, payments and delivery

  • Consent: For marketing emails or optional cookies

  • Legitimate Interests: Fraud prevention, analytics, business improvement

  • Legal Obligation: Tax, accounting and compliance requirements

5. How Your Data Is Shared

We only share your information with trusted third parties necessary to run our e-commerce operations, such as:

  • Payment processors 

  • Delivery couriers 

  • Email and marketing tools (only with consent)

  • Website hosting and security providers

  • Professional advisors (accountants, legal advisors)

We do not sell your personal data.

6. International Data Transfers

If any third-party processor transfers data outside the UK (e.g., cloud services), we ensure legal safeguards are in place, such as:

  • UK adequacy decisions

  • Standard Contractual Clauses (SCCs)

7. Data Retention

We keep your data only as long as needed:

  • Order and transaction records: 6 years (legal requirement)

  • Website analytics data: typically 26 months or based on provider settings

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to certain processing

  • Restrict how your data is used

  • Request a copy of your data (data portability)

  • Complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise your rights, email us at hello@junipercottageco.co.uk.

9. Cookies and Tracking

Our website uses cookies to:

  • Enable essential site functions (shopping cart, checkout)

  • Analyse website usage

  • Display personalised content or offers

  • Support marketing (only with consent)

You can manage cookie preferences via your browser or our cookie banner/settings.

10. Data Security

We take reasonable steps to protect your data, including:

  • Encrypted checkout (HTTPS)

  • Secure payment gateways

  • Restricted staff access

  • Regular security monitoring

  • Data minimisation practices

However, no online transmission is 100% secure.

11. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this policy or your data, contact:

Email: hello@junipercottageco.co.uk

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