Refund Policy

Last updated: 09/01/2026

Thank you for shopping with Juniper Cottage Co.. We want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and how we handle returns, refunds and exchanges.

1. Your Right to Cancel (UK Consumer Contracts Regulations)

If you purchase online, you have the legal right to:

Cancel your order within 14 days of receiving your items

Return the item(s) within a further 14 days

Receive a refund within 14 days of us receiving the returned item(s)

You do not need to give a reason for your return, but you must notify us first.

To start a return, email hello@junipercottageco.co.uk with your order number.

2. Items That Cannot Be Returned

Unless the item is faulty or not as described, the following cannot be returned:

Custom-made, personalised or made-to-order items

Perishable or time-sensitive goods

Items returned without original packaging

3. Condition of Returned Items

Returned items must:

Be unused and in their original condition

Include all original packaging, accessories and labels

Be safely packaged to avoid damage in transit

We may reduce the refund amount if the item is returned in a diminished condition.

4. How to Return an Item

Email us at hello@junipercottageco.co.uk with your order number and reason for return

We will send you return instructions

Send the item back within 14 days of notifying us

Once received and inspected, we will process your refund

Return postage costs:

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using tracked postage and keeping proof of posting

5. Refunds

Once your return is approved:

Refunds are issued to your original payment method

Refunds are processed within 14 days of us receiving the returned item

Original shipping costs may not be refunded unless the item was faulty or incorrect

If you haven’t received your refund within the stated time, contact your payment provider before contacting us.

6. Faulty or Damaged Items

If your order arrives damaged, defective or incorrect:

Provide photos and your order number

We will offer a replacement, repair, or refund in line with UK consumer law

After 30 days, you may still have rights to a repair or partial refund depending on the issue.

7. Missing Items

If part of your order is missing:

Provide your order number and a description of what’s missing

We will investigate and resolve the issue promptly

8. Non-Delivery / Lost Parcels

If your order does not arrive:

We will investigate with the courier

Once confirmed lost, we will issue a replacement or refund

9. Sale Items

Sale or discounted items can be returned unless stated otherwise on the product page.
Final sale/clearance items may be non-returnable.

10. Contact Us

If you have any questions about returns or refunds, contact us at:

Email: hello@junipercottageco.co.uk