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Terms & Conditions

Last updated: 09/01/2026

Welcome to Juniper Cottage Co. By placing an order on our website www.junipercottageco.co.uk, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Business Name: Juniper Cottage Co
Email: hello@junipercottageco.co.uk

We operate this website and sell products to customers in the UK.

2. Eligibility to Purchase

You must be:

  • At least 18 years old, and

  • Legally capable of entering into a binding contract.

3. Products & Descriptions

We try to ensure that all product descriptions, prices, and images are accurate. However:

  • Colours may vary due to screen settings

  • Sizes and measurements are approximate

  • We may correct errors or update information at any time

  • If there is a pricing or product error, we may cancel or refuse an order if necessary.

4. Ordering Process

When you place an order:

  1. You will receive an order confirmation email.

  2. We will accept your order when we send a dispatch/shipping confirmation email.

  3. If we cannot fulfil your order, we will notify you and issue a refund.

Your order is a contractual offer; acceptance occurs when we ship it.

5. Prices & Payment

  • All prices are in GBP (£) and include taxes where applicable.

  • Delivery is free to UK addresses and calculated at checkout for other countries. Please see Shipping Policy.

  • Payment must be made at the time of ordering.

  • We accept payment via: Visa, Mastercard, Google Pay, Apple Pay.

We reserve the right to change prices at any time.

6. Shipping & Delivery

We deliver to UK addresses and some EU countries. Please see Shipping Policy.

  • Estimated delivery times are shown at checkout.

  • Delays may occur due to courier issues or high-demand periods.

  • Risk of loss or damage passes to you when the goods are delivered.

If your order is lost or damaged, please contact us at hello@junipercottageco.co.uk

7. Returns, Refunds & Exchanges

Your rights under the UK Consumer Contracts Regulations:

  • You can cancel most online purchases within 14 days of receiving the item.

  • You then have 14 more days to return it.

  • You may be responsible for return postage costs unless the item is faulty or incorrect.

Returns Process

  1. Contact us at hello@junipercottageco.co.uk within 14 days of delivery.

  2. We will provide return instructions.

  3. Once we receive and inspect the item, we will process your refund.

8. Faulty or Damaged Goods

If an item is faulty, damaged, or incorrect:

  • Contact us within 30 days of receiving the product.

  • We will arrange a replacement, repair, or refund in line with UK consumer law.

10. Intellectual Property

All content on this website, including logos, text, graphics, images, and designs, is the property of Juniper Cottage Co. or licensed to us.

You may not copy, reproduce, or use any content without prior written permission.

11. Limitation of Liability

We are not liable for:

  • Losses not caused by our breach

  • Business losses (as we sell to consumers only)

  • Losses caused by events outside our reasonable control

Nothing in these terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any rights you have under UK consumer law

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

13. Changes to These Terms

We may update these Terms & Conditions occasionally. The latest version will always be posted on this page. Continued use of our website means you accept the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled in UK courts.

15. Contact Us

If you have any questions about these Terms & Conditions, contact us at:

Email: hello@junipercottageco.co.uk
 

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