Shipping Policy

Last updated: 09/01/2026

Thank you for shopping with Juniper Cottage Co.. This Shipping Policy explains how we process, deliver and manage orders placed through www.junipercottageco.co.uk.

1. Processing Times

Orders are typically processed within 2 business days (Monday–Friday, excluding bank holidays).

During busy periods, processing may take slightly longer.

You will receive an email confirmation once your order has been dispatched.

2. Shipping Locations

We currently ship to:

United Kingdom (all regions)

Austria

Belgium

Denmark

Finland

France

Germany

Italy

Netherlands

Norway

Poland

Portugal

Republic of Ireland

Spain

Sweden

3. Shipping Methods & Costs

Free Delivery: Available on all orders in the UK, 3-5 Days

Country-based fees apply to all orders outside of the UK, this will be calculated at checkout. 5-7 days, courier dependent.

4. Order Tracking

Once your order has shipped:

You will receive a shipping confirmation email

Tracking information will be provided (where available)

Some delivery methods may not include tracking

5. Delivery Times

Estimated delivery times are provided by our courier partners (Royal Mail, DPD).

Please note:

Delivery times are estimates, not guarantees

Delays may occur due to weather, strikes, or busy seasonal periods

If your order is significantly delayed, please contact us at hello@junipercottageco.co.uk.

6. Missed Deliveries

If a delivery attempt is unsuccessful:

The courier may leave a calling card

They may attempt redelivery or deliver to a neighbour

If the parcel is returned to us, you may need to pay for re-shipping

7. Incorrect or Incomplete Addresses

Please ensure your delivery address is correct at checkout. If there is an error, we may cancel your order and ask you to replace it with the correct shipping address.

If an order is returned to us due to an incorrect address, we can reship it, but additional postage may apply.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

Include your order number and photos (if damaged)

We will investigate and arrange a replacement or refund

9. Pre-Order Items (If Applicable)

For pre-order purchases:

Estimated dispatch dates will be stated on the product page

Orders containing pre-order items may ship together when all items are available

You can request split shipping (additional charges may apply)

12. Contact Us

If you have any questions about shipping, reach out to us:

Email: hello@junipercottageco.co.uk